What People Say About PC ResQ…
“Highly recommended!”
“PC ResQ provided excellent service once again – they responded quickly to my enquiry, offered an appointment the same day, very clear with their communication, did additional things I requested during the call, and the invoice was sent promptly. I am very grateful for their help and recommend them highly.”
Mara Y
Teddington
After the initial call at 9am, he was here at midday, fixing our ongoing problem with Outlook (grrrrr...)
He also reset and tidied up the programme on MacBook, iPad and iPhone. He kindly advised on some aspects of data security, and set up the procedure on our main PC. We are very thankful for his friendly and professional approach, and would recommend his services without reservation. He is definitely going to become our go-to emergency service!
An immediate telephone response & outsource fix to my scamming problem. Hefin of PC ResQ is a very helpful, friendly and professional expert.
He regained control from the scammer, resetting the password and secured the account with a 2-Factor Authentification. Added the account to my outlook app on the mobile and i-Pad.
The internet linking problem was resolved, further suggestions to improve the performance of my laptop were explained in a way that even I could understand and as a result my 5 year old machine is now running like Hussein Bolt.
I have known Hefin for over 15 years and I would not use anyone else.
I highly recommend him.
I found Hefin Harries approach to “IT Support” second to none. Not only was he prompt, conscientious and thorough, but more importantly to me, it was completely “jargon free”.
I actually understood what he was saying.
Within the allotted time slot, he was able to pinpoint the problem and recommend a solution.
PC ResQ are a terrific outfit.
I would recommend them to anyone.
Tony Williams.
WilliamsDesignAssociates.
recommend him
“Very quick response.”
“I was very happy with all your work recently. A very quick response to my distress call, definitive diagnosis, given choice of new PCs, set-up completed and back to “normal service” within a week. Thank you very much.”
Jeremy Hamilton-Miller
Twickenham
“Same day visit”
“Called PC ResQ Friday morning and they came out to see me the same day. Quickly identified that the issues was my hard drive that was damaged and replaced and reinstalled my programs for me. Very efficient and professional service couldn’t have asked for more.”
Derek Hilton
Cobham
“Very helpful and thorough”
“PC ResQ came to install my new BT hub but then found there was a fault on my hard drive, so they corrected that and then installed a more up to date Windows 10. My computer now works much faster. They also installed an alternative to Thunderbird which was causing me problems. They were very helpful and thorough. I would certainly recommend them if you have problems with your computer.”
JJ
Surrey
I contacted PC ResQ for some advice and Hefin was able to come around within couple of days. After he ran some checks, he clearly explained the options and recommendations. We chose to have some extra hardware installed which he did straight away. The results have been excellent and have had reliable wi-fi ever since. Really pleased that we used PC ResQ and will definitely ask Hefin for advice if we have any future IT problems.
I've been using PC ResQ since 2004, and they have provided nothing but prompt and reliable service whether the problem be large or small. They don’t try to baffle you with science and give clear (layman’s) instructions if the problem can be dealt with over the telephone. I wouldn't hesitate to recommend them to anyone in need of IT help.
Thank you Hefin!!
Karen
My PC was infected with the CryptoLocker bug. Very scary to find all your work documents locked with a notice demanding a sum of £350 pounds to get them back! PC ResQ was superb in resolving this awful virus and helped me avoid paying the ransom.
I’ve used them for over 10 years now, looking after all our business and home IT concerns. They are brilliant and you just know any problem will be resolved quickly and efficiently by a true professional.
PC ResQ is very fast to respond, reliable, helpful and gets the job done. The company lives up to its name; it rescues you in times of computer crisis!
I've used PC ResQ for eleven years now. That should say enough, but I'd just like to say that they have not let me down once. I spent a lot of time in the UK, Greece and the USA and instead of relying on local professionals; I get PC ResQ to take remote access instead because I trust them. They are punctual, knowledgeable, honest and great to deal with. Feel very comfortable in talking to them even with my limited set of computer skills.
“Great 5 star service”
“We have used PC ResQ for some years for all our PC and iPad support. They have helped us with replacement PCs, repairs, upgrades, printers and, critically, back-ups of all our music, photo, document and downloaded data. Lovely to deal with, fair-pricing, and know how to help users who haven`t got the more technical knowledge. They sometimes help us remotely (they can send you a link) as well which can be very efficient for smaller issues. Sensitive to social distancing issues as well. Recommended highly. 5* service.”
Richard Hughes
Barnes
“Great service during “lockdown”
“I‘m hugely grateful to PC ResQ for the work they did remotely on my pc during “lockdown”. They were able to install software to resolve a problem with Outlook Mail, partially re-organised my folder system and advised on how I could make manual adjustments to my Dell screen. I highly recommend their service, and especially via remote access during this period of confinement due to Covid-19.”
Patrick Kidner
Twickehnam
“Excellent Service”
“Once again, I have found the service provided by Hefin and PC ResQ Limited excellent. The help and attention to detail are second to none. I would recommend PC ResQ every time.”
John Konopka
Banstead
Call Hefin or Anna today, or email us at hello@pcresq.co.uk
“Sorted scamming issues.”
“After being a victim of scammers, I was very concerned that my iMac may have been compromised. I called PC ResQ and was soon reassured by them. They checked my computer and made some helpful suggestions on how to avoid being caught again. They obviously know what their talking about and managed to share their knowledge in plain English which makes a refreshing change. I would certainly recommend PC ResQ.”
Julia Gamble
Guildford
“New tablet.”
“The session was useful confidence-building, particularly as Hefin has the gift [not universal among computer savants] of explaining what I needed to know in English, and not in Silicon Valley-ese. He also set up the tablet far more quickly than would have happened otherwise.”
M S-F
Kingston
“Excellent service.”
“We have as a family used PC ResQ in several occasions over a number of years. The service is excellent. Hefin is exceptionally knowledge and very approachable and as always was able to resolve the problems to get my old Computer back up and running. We would highly recommend and would not hesitate to contact Hefin for further help and support.”
Emma Baradar
Woking
“Quick response”
“We have used PC ResQ (Hefin Harries) for a number of years now and have always found them to be very responsive and they have always solved the problem that had arisen. As everyone knows when computer problems arise a quick resolution is what is required – PC ResQ is able to provide this service in spades. We would have no hesitation in recommending PC ResQ.”
Graham Baragwanath
Weybridge
“Windows crashed”
“Hefin Harries has serviced and maintained my PCs over many years. He has expertly and very promptly dealt with all problems connected with emails and on line difficulties. I thoroughly recommend his work and knowledge.”
Pamela Bryant
Teddington
“Upgrade of Operating System”
“Hefin at PC ResQ was a pleasure to deal with and was very patient in upgrading my OS in stages as I had not upgraded for some years. He explained all the issues very clearly and left me to finish off the process, texting me later that day to ensure that all was working smoothly. Would highly recommend (just as he was recommended to me).”
Jane Stephenson
Kingston
“Printer and Microsoft Word problems.”
“After a visit from Hefin at PC ResQ, our printing, internet and Office programs issues have all been resolved. Highly recommended and extremely pleasant to deal with.”
Jackie Cox
Strawberry Hill
“Brand new machine.”
“I was having major problems with my aged computer and decided it was time for an upgrade. PC ResQ kindly transferred all the documents and photos from my old machine and configured the new one in no time at all. Very professional and highly recommended.”
Derek Button
Walton on Thames
“New laptop and desktop.”
“I need help setting up two new computers and transfer all my existing data from the old system. PC ResQ did a fantastic job and gave great advice on how to best manage security on the web and what to look out for. Very helpful and highly recommended.”
Serrie Meakins
Putney Heath
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